Cancellation & Refund Policy
Welcome to LJK Digital Empire (003002333-W).
1.) No cancellation / termination of the contract is allowed after the quotation is signed and the “Administration Costs” & “Configuration Costs” are paid.
2.) Refund is offered at our sole discretion and only under FOUR circumstances :
- Your website is blacklisted by Google or other authorities.
- Your website is not described as our web development package.
- Your website completion date is more than the discussed date.
- Your website data (content) is wiped / deleted / removed without your consent and cannot be restored.
****We will take immediate action after a refund policy is requested. If there is no resolution for the above circumstances for both parties, we will refund the money to you with no further questions asked.
3.) Refund is based on Our Terms & Conditions (item no.2), the refund allocation as below:
- Administration Costs is non-refundable
- Configuration Costs is partly refundable (50%)
- Setup Costs is fully refundable (100%)
4.) The refund process will be initiated within 24 hours.
5.) The refund policy is valid until the contract ends only.